Outsourcing IT can be great for businesses of all shapes and sizes. Keeping costs low when starting a new company can be the difference between a business thriving or diving. Hiring external IT support is significantly cheaper than employing a whole IT team full-time. And hiring external IT experts can still be beneficial even if you do even have in-house support as they can provide additional assistance on complex issues.
What does outsourcing IT support mean?
When a company doesn’t take care of their IT internally – or they have certain technical jobs that they require additional support for – then it is usually outsourced to an IT support company. This can be in the form of Managed IT Services on a monthly payment plan or Pay as You Go IT Support where you only get help - and pay for help - when you need it.
The advantages of outsourcing IT support
Sometimes it can be tricky to know whether insourcing or outsourcing is the way to go regarding IT. Both have pros and cons, but we obviously fall on the side of outsourcing! Here are a few reasons we think outsourcing can be a big benefit for businesses.
Lower business costs
Managing a budget becomes much easier when you have a consistent IT support contract that is the same amount each month. Of course, IT support firms can recommend when you need to upgrade parts of your infrastructure, but it can all be managed sensibly rather than a nasty IT disaster taking your finances by surprise. With cybersecurity being high on the agenda, it is a much better idea to pay for cybersecurity precautions over time, rather than having to pay a large one-off fee should you fall victim to a cyberattack.
Access to IT professionals
Having access to a whole team of experts inevitably means you’ll be able to work with people with different technical specialisms. There’s only so much information that one individual can hold in their brain, but if you have a whole team of engineers and tech specialists to hand, you’re guaranteed to find the best solution to your IT woes. Plus, the Resolve technical specialists spend time researching new tech, which means clients are always receiving the most advanced tech on the market.
Improve business productivity
The best reason for outsourcing is really quite simple: you don’t have to worry about IT. Even if you have an IT engineer on-site, if something goes wrong, it’s your responsibility to ensure it gets sorted. Whereas, if you pay an IT company, if something goes wrong, it’s their responsibility to sort it out. All you need to do is give them a call and know your problem will be fixed within the given SLA – which is much simpler than chasing someone around the office.
24/7 Security
It can’t be denied that having someone around who knows your IT systems inside out is pretty helpful. But what happens if that person is sunning themselves in the Bahamas or decides to take their skills to another office? Perhaps it would be even better if you could have a technical account manager who knows your systems but is backed up by an extended team of IT experts, so if they’re away you won’t be left high and dry.
Bespoke IT solutions
It can be difficult to know exactly what your business needs when it comes to IT. That’s why at Resolve – before we even touch a computer – our solutions team will come out and visit you to discuss how your business works and what it needs from IT. From there, a plan can be actioned that factors in both priorities and budget. We’ll also go one step further and arrange quarterly meetings to see how things are going and what improvements can be made.
Lower IT risks
If you suffer an IT catastrophe, you will want that to be the last time that happens. However, obviously, this means you won’t have much experience in dealing with big, unexpected IT issues. As an IT provider, we have seen some very bad IT conundrums, which means we are very well-versed in fixing them. And – we are proactive – which means our current customers are constantly being monitored to ensure things run as smoothly as possible as much as possible.
Conclusion
If you think your business could benefit from any of the above, or you are tired with feeling stressed about IT, contact us to get more information on how Resolve can help you.
