customer happiness

We pride ourselves on being “experts who speak your language”, and we think excellent communication is one of the best ways to delight our customers. To make sure this is happening, we ask our customers to rate the level of service they experience every time we fix an IT issue.

our customer happiness report

Every time we fix an IT issue we ask the customer to let us know whether the service was “excellent”, “satisfactory” or “not so good”. We monitor every result to make sure we’re delivering the best service possible.

view happiness reports

our performance report

Another way we ensure our customers are happy is to offer a Service Level Agreement (SLA). This means that when a customer experiences an issue they can be sure we will respond and fix it within an agreed timescale.

view performance reports

case studies

The proof is in the pudding – so they say – which is why we take the time to analyse how installation projects have gone. We have compiled a variety of completed projects here, so you can assess the results too.

case studies

testimonials

We work with a whole host of wonderful businesses. They are at the heart of all we do and their happiness is of upmost importance to us. A few of our customers told us what they really think of our services.

testimonials

our referral scheme

What do you do when you have received excellent customer service? Tell your friends of course! We have a referral scheme that means if you really like what we do, you can recommend us and we’ll send you a gift to say thanks.

view referral scheme

let’s get the ball rolling

Fill in the form or use the contact details below and we’ll get our expert team to put together a package that’s personal to your business.

hello@resolve.co.uk
0114 299 4050