the happiness reports

Every time we fix an IT issue we ask the customer to let us know whether the service was “excellent”, “satisfactory” or “not so good”. We monitor every result to make sure we’re delivering the best service possible.

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the smiley scale

After we’ve fixed an issue, our customers tell us whether the level of service was “excellent”, “satisfactory” or “not so good”. Then we monitor every single response and publish the results on our website. Why? Because we’re proud of our company, our team and the customers we work with.

We also believe in learning from mistakes. If a customer isn’t happy, we’ll do our best to understand why and resolve the issue.

97%

Excellent

1%

Satisfactory

2%

Could be better

our customer happiness report

We pride ourselves on being “experts who speak your language”, and we think excellent communication is one of the best ways to delight our customers.

To make sure this is happening, we ask our customers to rate the level of service they experience every time we fix an IT issue.

Excellent icon

Excellent

Satisfactory icon

Satisfactory

Could be better icon

Could be better

our last 100 reports

why work with us?

let’s get the ball rolling

Fill in the form or use the contact details below and we’ll get our expert team to put together a package that’s personal to your business.

hello@resolve.co.uk
0114 299 4050