our performance report

We offer our customers a Service Level Agreement (SLA), which is a promise to respond and fix any IT issue within a set timescale.

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our promise to our customers

By choosing to have an SLA (as part of a monthly support contract) customers experience minimum downtime, which saves them money and means they can focus on their business. Our team is made up of technical account managers who are responsible for managing their clients directly, this ensures we can deliver a consistent service, every day.

We monitor every IT issue that is reported and if there’s an emergency, for example if your entire company is unable to send emails or your server is down, we can guarantee that one of our expert engineers will start fixing it within 30 minutes.

99.46%

1st Response

95.93%

Resolved

the SLA scale

We regularly review our performance results and we’re proud of how we support the businesses we work with when many other IT companies don’t offer an SLA option.

quarterly performance report

1st Response

98.14% Q4 21/22 93.52%

96.98% Q3 21/22 90.86%

91.37% Q2 21/22 87.00%

90.95% Q1 21/22 88.14%

Resolved

why work with us?

let’s start the ball rolling

Fill in the form or use the contact details below and we’ll get our expert team to put together a package that’s personal to your business.

hello@resolve.co.uk
0114 299 4050