Having looked after their IT for many years, Resolve and Allpack have a long-standing relationship. Allpack’s CIO Claudio Calabresi commented:
“When we have new IT projects, we always try to work with Resolve as we have always been happy with the work they do. Resolve also share many of the same values as Allpack such as success, accountability, professionalism, teamwork and passion.”
Claudio Calabresi, CIO, Allpack
Dark Web Monitoring was the natural fit for what Allpack wanted to achieve. It protects numerous users’ accounts whilst also ensuring none of the company’s sensitive data ever gets snatched up by hackers online. As the name suggests, Dark Web Monitoring keeps an eye on the dark web (a part of the internet not accessible via normal routes like Google) where hackers often sell or leak business information. Alerts are generated should Dark Web Monitoring detect any leaked data or any unusual activity. In Allpack’s case this means Resolve can intervene before any assets are exploited via the dark web, protecting the business from security breaches, identity theft, fraud or any other criminal activity.
When setting up Allpack’s Dark Web Monitoring service, the first step was to identify the highest risk email domains in the organisation and therefore most valuable to hackers to leak onto the dark web. Along with high priority email domains, Dark Web Monitoring also has the capacity to include personal email addresses of what are often referred to as “high-value” user accounts, such as heads of Finance, the C-Suite and board members.
Implementation was very straight forward: the chosen domains were shared with Resolve’s partners responsible for the proactive scanning of these dark web locations, then the system was linked up to Resolve’s ticketing portal. In this way, alerts identified by the system are automatically sent through as incidents for the Resolve team to swiftly act upon.