The must-have IT tools for remote working


Delve into our favourite must-have IT tools for successful remote working. Each tool carefully selected by Resolve’s Commercial Director, Jude Coulthard.

Many organisations have had remote working thrust upon them recently, some more ready to than others. It’s been really interesting seeing first-hand the responses of these organisations, with some embracing the change and others reluctant to commit. Remote working technology has been under the spotlight more than ever, with numerous organisations behind these tools reporting some of their best months for popularity and use.

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We don’t consider there to be a ‘one size fits all’ when it comes to selecting these tools, but here I’ll explain some of our favourites, including those which we’ve seen really take-off and receive consistently high praise over recent times. Whether you’re well established and setup working from home and potentially considering moving some of your workforce home permanently, or whether you’re just exploring your options, at least some of these products and services should prove really useful.

Broadly, all of these tools fall into one of 5 categories: communication, organisation, collaboration, remote access, and security. Some fall into more than one.

Communication and collaboration

We suggest: Microsoft Teams

Teams is a relatively new product, superseding Skype for Business a couple of years ago for chat and video functions, then quickly growing into an all-round communication and collaboration tool. Since Covid-19 and Lockdown, Teams usage went through the roof, and it’s now considered a staple tool for remote working.


Bad points?



We suggest: Microsoft Planner, Microsoft To-Do, Outlook Tasks

Organisation tools are nothing new, but being able to access them from home, online as well as offline, and from a different computer to your usual, may be an issue you’ve not had to face yet. All three of these Microsoft Tools are good all-rounders.


Bad Points?


Remote Access

We suggest: SSL VPN

If you are like many organisations today who still have resources in your office network, such as files and folders, or perhaps a CRM system, then some form of remote access is essential. There are numerous ways to achieve it, but we think that SSL VPN technology is one of the simplest and safest ways to work.


Bad Points?



We suggest: SSL VPN Multifactor Authentication and Office 365 Advanced Threat Protection

Security when working from home is paramount and often overlooked, especially during the lockdown period when organisations were forced to react very quickly. Hackers and thieves know this, and will do everything they can to exploit the fact. MFA and ATP together provide excellent protection on many fronts.


Bad Points?

There are a huge number of tools available in all of these, and whilst this list barely scratches the surface in what’s available, it’s a good grounding that should cover just about every base for a successful remote working team.


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