managed IT support & services
For 20 years, we have been providing outstanding IT support with award-winning customer service to businesses across the UK, delivering expert cyber security, strategy reviews and guaranteed response times. In simple terms, that means that we think about IT so you don’t have to, allowing you to focus on more important things like running your business.
Our managed IT services come in three simple packages, ideal for any business, big or small.
contact usour managed IT support packages
We don’t take a one-size-fits-all approach to our managed IT services, which is why we offer three different IT service options:
protected
- Complete IT Support
- All Support requests resolved within 8-hours
- IT systems monitoring
- Endpoint Detection and Response for all computers
- Microsoft 365 Cloud backup
proactive
- Complete IT Support
- All Support requests resolved within 6-hours
- IT systems monitoring
- Endpoint Detection and Response for all computers
- Microsoft 365 Cloud backup
- Resolve Cyber Security
- Staff security awareness training
- Password Management
premier
- Complete IT Support
- All Support requests resolved within 4-hours
- IT systems monitoring
- Endpoint Detection and Response for all computers
- Microsoft 365 Cloud backup
- Resolve Cyber Security
- Staff security awareness training
- Password Management
- Quarterly IT Strategy reviews
- Technical Account Manager
what do you get from resolve’s managed IT services?
complete IT support
Everything you’d expect from award-winning managed IT support – available whenever you need us.
guaranteed response & fix times
Prearranged response and fix targets, so we’re all on the same page.
IT monitoring
IT engineers with eyes on your systems, spotting issues ahead of time.
dedicated solutions consultant
Advice from our friendly team on the best IT services whenever a question strikes.
resolve cyber security
IT systems continually monitored and protected by our cyber security team.
IT strategy reviews
Regular assessments of your tech to make sure it’s in the right shape to support your business goals.
hear from our customers
“Responsive, helpful and friendly are just three words I’d use to describe the Resolve team. They’re always quick to respond and ‘know their stuff’, but it’s the human and personal touch that makes the real difference.”
Andy Hanselman, Andy Hanselman Consulting
six things that make our managed IT services stand out
We like to think we are a bit more than just IT support because we get alongside our customers, work to understand their business and ensure they have the best technical solutions to get the job done.
There are six things that make us stand out from the crowd:
personal service
Clients frequently tell us our engineers feel like part of their team. That is because they are IT experts who are on your side, providing honest advice.
guaranteed fix times
When there’s a problem, you just want it fixed. We get it. That’s why we offer guaranteed issue response and fix times, which sets us apart from the majority of IT companies.
bespoke business advice
We work with organisations of all shapes and sizes, advising them on the IT that will suit their specific business needs and providing regular consultancy to support their future plans.
unlimited contact
Unlike some, we don’t put a limit on our support. Get in touch with us as many times as you want, and have your problems solved by someone who knows what they’re talking about.
award-winning support
Our service wins awards and accreditations, but we are most proud of our four customer service awards (and our long list of Google reviews) because they confirm that our team is the friendliest.
proactive experts
Who wants to pay for a service that’s merely reactive? We’ll manage your IT systems to spot issues before they even become a problem.
We are so sure our customers are happy, we publish their responses live on the website. See the live Customer Happiness Report to find out more.
why choose resolve’s managed IT services?
We hope you might already have an idea that we’re different from your usual IT crowd, because we’re not robots and we’re not interested in simply selling you hardware (that you might not even need!) We are a friendly bunch that will work alongside you to find the managed IT services that suit your business specifically, which is why hundreds of organisations from small start-ups to multi-million pound businesses have chosen us to join their team.
Have any questions? Feel free to get in touch with our lovely team, we’ll be happy to help. Or, why not click below to find out more about Resolve and what we can do for you?
let’s get the ball rolling
Fill in the form or use the contact details below and we’ll get our expert team to put together a package that’s personal to your business.
hello@resolve.co.uk Sales: 0114 2134 555 Support: 0114 299 4050
Frequently Asked Questions
Does Resolve support businesses of all sizes?
We support businesses of all shapes and sizes across sectors. Our managed IT support packages are flexible, and we can scale our services to suit your size, but we primarily work with SMEs; organisations with five to 250 members of staff.
What happens if we already have an in-house IT team?
We regularly work alongside IT managers and internal IT teams, providing additional expertise or handling specific areas like cyber security or infrastructure management.
Are Resolve’s services compliant with UK regulations?
Yes, we make sure all of the systems and practices involved in our partnership are fully compliant with UK data protection laws, like GDPR. Our team also stays up to date with evolving IT and cyber security standards.
We are ISO 27001, 9001 and Cyber Essentials Plus approved.
How do I get signed up for an IT support contract?
Either call the office on 0114 2134 555 or complete the Contact Us form. One of our Solutions team will pick it up and get to know your business before recommending which IT support package will work best.
My business relies on bespoke systems and software. Can you still help us?
We have over 20 years’ experience working with hundreds of businesses with all sorts of systems and set-ups, which means we can adapt to a large range of technology. Give us a call on 0114 2134 555 or complete the Contact Us form to discuss your unique requirements.
Do you do PAYG IT support?
Yes. We can provide businesses with ad-hoc IT support should they need more flexible IT assistance.
PAYG support is particularly valuable to smaller businesses or for emergency IT support issues. Visit the PAYG service page for more information or call us on 0114 2134 555 to get set up immediately.
What is meant by managed IT services?
Managed IT services are a package of services that outsource IT to an expert team, who take responsibility for maintaining, monitoring and supporting the business’s IT infrastructure. These services can include things like network management, cyber security, data backup, cloud support, helpdesk assistance and much more depending on your requirements. Many mid-size businesses outsource their IT support because it can be cheaper than hiring internal IT staff and it allows for prudent financial planning as contracts will be agreed up front.
What are the benefits of using managed IT services?
Instead of reacting to problems as they occur, managed service providers (MSPs) work proactively, using tools and expertise to prevent issues, enhance security and ensure systems run smoothly. By relying on managed IT services, businesses can reduce downtime, control costs and focus more on their core operations while leaving the technical complexities to dedicated experts. Read the Benefits of Outsourcing IT Support on our blog to find out more.
We’ve never used a managed service provider before; can you help us to understand our needs?
Yes – as part of our process we begin by finding out more about an organisation, its processes and how work is conducted day-to-day. This allows us to understand your requirements and ensure we propose the right package for you out of the three available: Protected, Proactive, Premium. Call us on 0114 2134 555 or complete the Contact Us form to find out more.
How does onboarding work if we switch to managed IT services?
Onboarding takes around four to six weeks and includes the following:
– Onboarding Project Setup: Adding checklists, creating client documentation and making the information visible to engineers.
– Site Visit: Technical team visits client premises to establish remote access, deploy monitoring tools and remove previous access. This is also a great opportunity to meet the Solutions Consultant and Technical Account Manager (if required).
– Security & Compliance: Configure MFA, M365 Defender policies, email retention and auditing.
– System Integration: Update Resolve internal systems, including detailed documentation.
If you would like to find out more about working with Resolve, call us on 0114 2134 555 or email solutions@resolve.co.uk