managed IT support & services
For 20 years, we have been providing outstanding IT support with award-winning customer service to businesses across the UK, delivering expert cyber security, strategy reviews and guaranteed response times. In simple terms, that means that we think about IT so you don’t have to, allowing you to focus on more important things like running your business.
Our managed IT services come in three simple packages, ideal for any business, big or small.
contact usour managed IT support packages
We don’t take a one-size-fits-all approach to our managed IT services, which is why we offer three different IT service options:
protected
- Complete IT Support
- All Support requests resolved within 8-hours
- IT systems monitoring
- Endpoint Detection and Response for all computers
- Microsoft 365 Cloud backup
proactive
- Complete IT Support
- All Support requests resolved within 6-hours
- IT systems monitoring
- Endpoint Detection and Response for all computers
- Microsoft 365 Cloud backup
- Resolve Cyber Security
- Staff security awareness training
- Password Management
premier
- Complete IT Support
- All Support requests resolved within 4-hours
- IT systems monitoring
- Endpoint Detection and Response for all computers
- Microsoft 365 Cloud backup
- Resolve Cyber Security
- Staff security awareness training
- Password Management
- IT Strategy reviews on our QBR program
- Technical Account Manager
what do you get from resolve’s managed IT services?
complete IT support
Everything you’d expect from award-winning managed IT support – available whenever you need us.
guaranteed response & fix times
Prearranged response and fix targets, so we’re all on the same page.
IT monitoring
IT engineers with eyes on your systems, spotting issues ahead of time.
dedicated solutions consultant
Advice from our friendly team on the best IT services whenever a question strikes.
resolve cyber security
IT systems continually monitored and protected by our cyber security team.
IT strategy reviews
Regular assessments of your tech to make sure it’s in the right shape to support your business goals.
hear from our customers
“Responsive, helpful and friendly are just three words I’d use to describe the Resolve team. They’re always quick to respond and ‘know their stuff’, but it’s the human and personal touch that makes the real difference.”
Andy Hanselman, Andy Hanselman Consulting
six things that make our managed IT services stand out
We like to think we are a bit more than just IT support because we get alongside our customers, work to understand their business and ensure they have the best technical solutions to get the job done.
There are six things that make us stand out from the crowd:
personal service
Clients frequently tell us our engineers feel like part of their team. That is because they are IT experts who are on your side, providing honest advice.
guaranteed fix times
When there’s a problem, you just want it fixed. We get it. That’s why we offer guaranteed issue response and fix times, which sets us apart from the majority of IT companies.
bespoke business advice
We work with organisations of all shapes and sizes, advising them on the IT that will suit their specific business needs and providing regular consultancy to support their future plans.
unlimited contact
Unlike some, we don’t put a limit on our support. Get in touch with us as many times as you want, and have your problems solved by someone who knows what they’re talking about.
award-winning support
Our service wins awards and accreditations, but we are most proud of our four customer service awards (and our long list of Google reviews) because they confirm that our team is the friendliest.
proactive experts
Who wants to pay for a service that’s merely reactive? We’ll manage your IT systems to spot issues before they even become a problem.
We are so sure our customers are happy, we publish their responses live on the website. See the live Customer Happiness Report to find out more.
why choose resolve’s managed IT services?
We hope you might already have an idea that we’re different from your usual IT crowd, because we’re not robots and we’re not interested in simply selling you hardware (that you might not even need!) We are a friendly bunch that will work alongside you to find the managed IT services that suit your business specifically, which is why hundreds of organisations from small start-ups to multi-million pound businesses have chosen us to join their team.
Have any questions? Feel free to get in touch with our lovely team, we’ll be happy to help. Or, why not click below to find out more about Resolve and what we can do for you?
let’s get the ball rolling
Fill in the form or use the contact details below and we’ll get our expert team to put together a package that’s personal to your business.
hello@resolve.co.uk Sales: 0114 2134 555 Support: 0114 299 4050