24/7 emergency IT support

There are times when an IT disaster affecting your system pops up out of nowhere, which is why we provide 24/7 emergency IT support with rapid response times to get you back to business as quickly as possible.

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available 24-7

No-one knows when emergency IT support will be necessary, which is why we are always available to help when you most need it.

diminish downtime

A quick response from an IT provider is necessary to prevent extensive downtime should you find yourself facing an IT emergency.

award-winning service

In addition to knowing a thing or two about technology, we’ve won awards for our customer focused, friendly team.

24/7 IT support for when an emergency strikes

Downtime is the opposite of what a business needs and difficult situations often turn up when you need them least, requiring a solution quick, sharp.

Even seemingly small issues have the capacity to take down entire networks and significantly impact output. When this happens, you need someone by your side with the resources and know-how to get you back in business as quickly as possible.

contract and PAYG

We understand that not every business has the resources or the desire for monthly contracts. We offer emergency IT support for our retained customers and for businesses that find us in their hour of need. Pay as You Go support services are available at the drop of a hat with the same award-winning customer service our contract clients receive.

For contract customers, we aim to respond to issues within 30 minutes and to have your problems resolved within two hours of the initial conversation.

why choose resolve for emergency IT support?

Not only do we know a thing or two about tackling IT emergencies, we have also won awards for our shining customer service.

Our clients have a dedicated technical account manager who knows them and their systems inside out, so if a problem arises, they’ll already be in the know. This means you can just get on with the important job of running your business and leave the fiddly technical bits to us.

 

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Let’s get the ball rolling

Fill in the form or use the contact details below and we’ll get our expert team to put together a package that’s personal to your business.

hello@resolve.co.uk
Sales: 0114 2134 555
Support: 0114 299 4050



Frequently Asked Questions

What is emergency IT support?

Emergency IT support is rapid technical assistance when unexpected technology issues disrupt normal business operations – this includes things like security breaches, server failures or data loss. The first step is to swiftly diagnose the problem: is it a system outage, network failure or cyber security incident? Once this has been established – IT support companies can diagnose issues relatively quickly – engineers will work quickly to prevent any further damage and restore essential systems, so business can resume.

Does emergency IT support apply to cyber security incidents? 

Yes. Many emergency IT issues are due to cyber attacks. If a cyber attack is
suspected, it is imperative that it is dealt with quickly to prevent irretrievable
damage.

Do you offer 24/7 emergency IT support?

There are times when an IT disaster pops up out of nowhere, which is why we provide 24/7 emergency IT support to our current customers.

If you are not currently a customer, you can access emergency IT support between 9am-5pm, Monday to Friday. Call 0114 2134 555 to find out more.

If you are a customer, call 0114 299 4050. Please note, this is a best endeavours service outside of Monday to Friday, 9am to 5pm.

How quickly can you respond to an IT emergency?

We offer our emergency services to both current customers and businesses who find us in their hour of need. 

For customers, we will respond as quickly as possible. The final resolution will be dependent on the issue at hand. Out of hours, this is a best endeavours service. Call 0114 2134 555 or email solutions@resolve.co.uk to find out more.

Can I access emergency IT support without a contract?

Yes. We can support businesses regardless of whether they are already an
existing customer. Current customers can access emergency support 24/7,
whereas new customers can access emergency support, 9am-5pm, Monday
to Friday.

Call 0114 2134 555 or email solutions@resolve.co.uk to find out more.

What happens if the issue can’t be fixed remotely?

Following assessment, if an issue can’t be fixed remotely, our team will inform
the business and a plan will be made for an engineer to attend the site if
possible.

How do I contact Resolve in an emergency?

Resolve customers can either raise an issue in the normal way – by
contacting the service desk – or they can use the emergency email address if
the problem is out of hours.

If you are not a customer and need assistance, please call 0114 2134 555 or
email solutions@resolve.co.uk.