• Listening to what the customer requires and accurately producing quotations.
• Discussing our broad portfolio of services with clients.
• Meeting with clients to discuss their IT Strategy and carrying our Quarterly Business Reviews with the Technical Team.
• Taking responsibility for managing and updating CRM system
• Working with technical staff to provide the right solutions for our customers
In a nutshell, you should be comfortable speaking to customers at Director/Owner level, have excellent written and verbal communication skills, and be an empathetic, strong listener.
An average day might involve several of our team asking you to provide quotes to clients for specific hardware or software. You would obtain and send out these quotes, follow up quotes already sent, tracking your activity in the CRM system. Another day might involve proactively contacting our customers to inform them of the latest technology or services, explaining how it will benefit their business, and seeing the process through to the purchase.
You will, from time to time be involved in more technically complex projects, but don’t worry our team here are super clever and will work with you along the way.