Solutions Account Manager

salary: £25,000 – £35,000 DOE basic salary plus generous commission scheme

employment type: Permanent, full time position

hours of work: Core hours are 9:00am to 5:30pm – Monday to Friday (flexible working and flexi-time policies can be requested after probation).

requirements: A UK Driving license, Car, a full DBS check may be conducted.

managed by: Commercial Director

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why resolve?

Resolve IT offers a continually outstanding customer experience. We specialise in providing IT support (both remotely and onsite) to our wide range of corporate and 3rd sector clients. We are passionate about what we do, and our services include supporting, connecting, communicating, installing, and protecting to fulfil the needs of any organisation.

We believe that Resolve is a great place to work, with lots of opportunities to grow, be challenged, and input into the business. We offer excellent training, and a chance to choose where you want your skills to grow.

Alongside that, working for us comes with some great benefits including:

  • The chance to develop your skills with high quality internal and external training and Microsoft certification opportunities (with exams paid for by Resolve)
  • Starting holiday allowance of 21 days (plus Bank Holidays), this will increment after 2 years increasing by 1 day per year to the maximum of 34 including bank holiday
  • Westfield Health plan available after one year’s continuous employment
  • Starting in 2024, we will also let you take an extra day off for your birthday (or another day if it falls on a weekend, or you’d prefer to use it on a different day!)
  • A great company culture and fun working atmosphere with monthly team meetings, team building away-days and regular staff socials (which sometimes see the appearance of ‘Andrew’s Beer Trolley’)
  • 2 hours within the working week away from your day to day work to spend time on important but not urgent tasks, which could include training and professional development.
  • Excellent offices and location, easily accessible from the city centre with superb amenities and plenty of free parking.
  • Opportunities to attend relevant events and support local charities.
  • Fruit, fresh coffee, and basic food and refreshment supplies free to all staff every day.
  • Flexible working environment and autonomy of your desk with an appreciation and onus that you know your clients best

Solutions Account Manager

Resolve is looking for an exceptional Solutions Account Manager to join the team. This person will be a vital part of the company, working inside our Solutions team to work with clients on their IT strategy, provide vital account management, assist in the design of new IT solutions, and meet new businesses.

We are known for our communication and customer service, so we are looking for someone who speaks our customers’ language, has great people skills, can build great relationships and drive sales.

role description

Let’s start with the most important part: at Resolve we are not a “hard-target-driven sales organisation”, we are a customer service organisation (we have won loads of awards for it!)

If you are interested in building relationships with your customers, providing consultation in conjunction with the technical team delivering presentations on products and services, and growing your career in the long term, then you are the person we’re looking for.

We offer a good basic salary with an uncapped commission scheme based on performance – our top performers are top earners – and ample opportunity to develop and progress, we have a great culture at Resolve and a tight-knit, motivated Solutions Team, happy customers who do interesting things, and a regular beer trolley

responsibilities

• Listening to what the customer requires and accurately producing quotations.

• Discussing our broad portfolio of services with clients.

• Meeting with clients to discuss their IT Strategy and carrying our Quarterly Business Reviews with the Technical Team.

• Taking responsibility for managing and updating CRM system

• Working with technical staff to provide the right solutions for our customers

In a nutshell, you should be comfortable speaking to customers at Director/Owner level, have excellent written and verbal communication skills, and be an empathetic, strong listener.

An average day might involve several of our team asking you to provide quotes to clients for specific hardware or software. You would obtain and send out these quotes, follow up quotes already sent, tracking your activity in the CRM system. Another day might involve proactively contacting our customers to inform them of the latest technology or services, explaining how it will benefit their business, and seeing the process through to the purchase.

You will, from time to time be involved in more technically complex projects, but don’t worry our team here are super clever and will work with you along the way.

person spec

Culture is imperative to Resolve, we have values which we think matter more than anything else and help us to deliver a continually outstanding customer experience. These are: communication, excellence, responsibility, passion, and innovation. We all aim to listen & understand, set high standards, take ownership, have a positive can-do attitude, spot arising or potential issues, make suggestions & implement changes.

Having passions other than IT are important to us as we ourselves have a plethora of interests which make Resolve an exciting place to work.

We really are the Resolve family who work as a team and support one another daily.

essential skills

To join the company as a Solutions Account Manager you should first and foremost be a great communicator and have great people skills. You should have a basic understanding of the sales process, from prospecting to closing.

Apart from that, you should enjoy making new contacts and be great at building and developing relationships. You will be working closely with our Technical Specialists and the teams that support our clients and be acting as the primary point of contact for our customers sales enquiries.

You should also be able to learn quickly. We are not looking for an IT guru, but we want people with good technical understanding. Most crucial though is the ability to learn quickly about the technology and services that we provide to our clients.

desirable skills

Oh, and you should demonstrate a clear understanding of our company values and be great to work with. We’re not sure if this is a “skill” as such, but we have a great team here and want someone brilliant to work alongside us.

The role might be ideal for someone who has been working in a technical position and is looking for a new challenge in a sales position, or someone with sales account management experience. It might be the perfect role for someone else as well! We have no predefined idea of the type of experience the ideal candidate might have, and the most important thing we are looking for is someone with the right cultural fit and people skills. So, if it sounds like something, you’d be good at and would like to apply, please don’t be put off if your experience doesn’t align exactly with our requirements

our commitment to equality & diversity

Resolve is committed and working hard towards promoting a diverse and inclusive environment. All candidates will be considered and measured solely on merit against the role requirements. We continuously monitor and review our selection criteria and procedures to ensure that all employees are selected, promoted and treated solely based on merits and abilities that are appropriate to the position.

download the pdf

Prefer a PDF version of this job spec? Download it here…

let’s get the ball rolling

Fill in the form or use the contact details below and we’ll get our expert team to put together a package that’s personal to your business.

hello@resolve.co.uk
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