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Performance Report

our performance report

our promise to our customers

We offer our customers a Service Level Agreement (SLA), which is a promise to respond and fix any IT issue within a set timescale.

By choosing to have an SLA (as part of a monthly support contract) customers experience minimum downtime, which saves them money and means they can focus on their business. All of our customers have a Technical Account Manager, so whether we support them monthly or on an ad-hoc basis, they can be sure we will deliver a consistent service every time. 

We monitor every IT issue that is reported and if there’s an emergency, for example if your entire company is unable to send emails or your server is down, we can guarantee that one of our expert engineers will start fixing it within 30 minutes.

98.2%
1st Response
99.3%
Resolved

the SLA scale


We regularly review our performance results and we’re proud of how we support the businesses we work with when many other IT companies don’t offer an SLA option.

Our quarterly performance results


99.14%  Q3 16/17  99.17%
99.52%  Q2 16/17  99.41%
98.99%  Q1 16/17  99.13%
99.5%  Q4 15/16  98.6%
we like our service to do the talking...

Interested in becoming our next happy customer?

Contact us on 0114 299 4050

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