All your cyber essentials questions, answered
Solutions Specialist Jude explains how Cyber Essentials certification…
13 June 2019
Client Area · 0114 299 4050
Every time we fix an IT issue we ask the customer to let us know whether the service was “excellent”, “satisfactory” or “not so good”.
We monitor every result to make sure we’re delivering the best service possible.
Another way we ensure our customers are happy is to offer a Service Level Agreement (SLA). This means that when a customer experiences an issue they can be sure we will respond and fix it within an agreed timescale.
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Sheffield Star Business Awards 2012 - Excellence in Customer Satisfaction
Top 100 for Apprenticeships
Over the years we have picked up a number of awards, including recognition for our customer service, our entrepreneurial spirit and our apprenticeship scheme. Andrew Seaton, has also scooped up a fair few accolades for his role as director too.
We work with a whole host of wonderful businesses. They are at the heart of all we do and their happiness is of upmost importance to us. A few of our customers told us what they really think of our services.
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What do you do when you have received excellent customer service? Tell your friends of course! We have a referral scheme that means if you really like what we do you can recommend us and we’ll send you a gift to say thanks.
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