Technical troubles are not fun, which is why when they happen it is good to have someone you trust by your side to help out. A technical account manager does just that. They understand your IT systems inside out and they are a familiar face – making them the perfect companion if a problem arises.
At Resolve, our customers have access to a personal technical account manager. Find out more about them here...
What is a Technical Account Manager?
A technical account manager at Resolve is a trusted advisor who is not only a tech whiz, but someone who you know and trust. They provide IT guidance, ongoing support and recommendations tailored to you and your business goals.
Essentially, your TAM helps you get the most out of your IT. What makes us different at Resolve is that our TAMs are both technical and dedicated to you – unlike at other IT providers, where you might deal with someone new each time or an account manager who isn't technical at all.
Our technical account management team is a key part of how Resolve achieves award-winning customer service.
What do TAMs do at Resolve?
Technical account managers at Resolve are responsible for...
- Conducting regular strategy reviews
- Being a dedicated point of contact
- Being trusted advisors, not salespeople
- Spotting risks before they become problems
- Helping plan for the future, e.g. upgrades and cyber security
If you want a bit more information about what our TAMs get up to in a day, read our Day in the Life of a Technical Account Manager blog.
Why do technical account managers matter?
Technical account managers matter because they don’t wait for IT problems to arise; they keep a constant watch out for potential issues. They ensure IT works for you specifically, as well as helping you plan for what support you may need in the future. For example, they may upgrade old equipment before it fails and improve your cyber security as threats evolve.
Want to meet your technical account manager?
We don’t take a one-size-fits-all approach to our managed IT services, which is why we offer three different IT service options:
Protected is designed for smaller businesses who need reliable IT support and quick response times.
Proactive is for slightly bigger businesses who want all the above, plus a bigger emphasis on cyber security, with things like staff training and a dedicated cyber security consultant.
Premier incorporates the other levels, plus QBRs (quarterly business reviews) and as we know, a technical account manager, who will respond to your queries quickly and efficiently.
If you’d like a real-life example of how our TAMs make a difference, just take it from one of our clients: “It has been very useful having someone who knows our setup well and can provide useful insights.” Read more below!
Get in touch to learn more about how Resolve can support you.
