Meet the Resolve Customer Service Manager
New to Resolve in 2019 is the role of customer service manager. Hannah…
11 April 2019
We pride ourselves on being 'experts who speak your language', and we think excellent communication is one of the best ways to delight our customers.
To make sure this is happening, we ask our customers to rate the level of service they experience every time we fix an IT issue.
After we've fixed an issue, our customers tell
us whether the level of service was 'excellent',
'satisfactory' or 'not so good'. Then we monitor every
single response and publish the results on our website.
Why? Because we're proud of our company, our team
and the customers we work with.
We also believe in learning from mistakes. If a customer
isn't happy, we'll do our best to understand why and
resolve the issue.
Interested in becoming our next happy customer?
Contact us on 0114 299 4050