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Most Common Office 365 Questions

IT Blog from Resolve, IT Experts in Sheffield Most Common Office 365 Questions
When chatting to our clients we are often asked the same questions about Office 365, so Andrew has put all of the questions into one article.

Are Office 365 emails secure?

They are very secure. Office 365 is one of the most secure email systems available today. The email element of 365 is built on Exchange, which is an enterprise class email and businesses have been running it for years.

However, there is no such thing as 100% security. There is always the possibility of a security breach of some kind. This threat is the same for all major email providers. The key question is risk, and the risks are low with Office 365 – and currently companies such as IBM, BT, The International Monetary Fund, PWC, KPMG, Vodafone and British Airways are all using Office 365.

In reality, the most likely cause of a security issue with 365 would be an individual user either losing their device with all their emails, forgetting their password or having their password “Phished”.

In addition, encryption can be turned on for Office 365 emails, which will provide extra security when in transit. And Office 365 provides some high-end security features that can be enabled if required.


Where are Office 365 servers?

The Office 365 servers are based all over the world, and as such your data will certainly be on one or more of these servers. When you setup Office 365, you are assigned a server within your locality.

Here in the UK most of the data will be held within Western Europe to keep performance high (rather than, say in California). Microsoft has a large data centre in Dublin and most of the UK Office 365 data is held there.

However, as Office 365 is a cloud solution, then you will be able to get to your email from anywhere in the world, so the data may exist in multiple servers for backup and redundancy.


How Office 365 works

Every one of the Office 365 plans are subscription based – meaning that you pay monthly for the services that you need.

Office 365 is a collection of Microsoft products, which work together. There are plenty of packages available, and depending on which package you choose, you will have access to different products. It gives you access over the internet, which means you can easily work remotely and keep on top of work when you're not in the office. We'd really recommend it for reducing downtime

Most popular is Exchange Online, which gives users a full Microsoft exchange server email account. Other plans include Office (both mobile and the full version, which most people use on their computers), Onedrive (a file synchronisation service), Skype (for calling other skype users) and Sharepoint (for document management).


Which Office 365 do I need?

This all depends on what you want to achieve. The most popular plans that we see are:

Exchange Online Plan 1
This is for an email address only, but includes all the enterprise features of Exchange 2013.

Office 365 Business Premium
Includes the email above, and also includes Office Standard (Word, Excel, Powerpoint, Outlook and Publisher) as well as Office online, OneDrive and Skype.

Office Enterprise E3
Includes everything in Office 365 Business Premium, as well as Access, rights to run Office on a Terminal Server, Unlimited Users and Sharepoint.

A full list of all the plans can be found on the Microsoft Site:


Can you help me with Office 365?

Yes – I would be happy to meet and chat about your requirements. We do everything from the initial advice, through to migration, configuration and support of Office 365.

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