As a business founded in a city famous for its steel industry, perhaps it was inevitable that we would start supporting a whole range of engineering and manufacturing businesses. We provide tech support for manufacturers creating everything from number plates to double glazing, and all sorts of things in between!
One such business relying on Resolve for IT support is the world’s leading manufacturer of hazardous area lighting, Wolf Safety. Miles Jackson, Business Development Director at Wolf, explains why Resolve was the right choice for them: “We reviewed a number of local companies and thought that Resolve's comprehensive '8hr fix' policy was different to others operating in the sector. We also liked the fact that Resolve is an IT support company rather than a general IT provider offering other services that may dilute the support service we receive.”
An 8hr fix policy means that IT issues will be fixed within eight working hours – something that is particularly important to manufacturers where there is little room for excessive downtime. In addition, it is integral that IT systems and manufacturing processes slot together seamlessly. We are aware of this, which is why our technical account managers take time to get acquainted with how each individual business works. Miles notes: “I thought this was done very well with a significant amount of effort put in to understand our current IT systems setup and then then recommendations were made to improve our systems along with service pack updates, firmware upgrades and systems generally brought up to date.”
All the technical stuff is important, but how has Miles found working with Resolve? “It has been very refreshing. I like the way in which issues are dealt with quickly and then improvements to the setup are implemented to stop the issues reoccurring.”
Find out more about the sort of IT support Resolve can provide for manufacturers here: https://resolve.co.uk/it-support-for-manufacturing