We always say we have great “customer service” but anyone could say that – right? Well, we have the stats to prove it! After we fix an IT issue we ask for feedback, so we can keep an eye on how happy our customers are.
Plus, we are so confident in our IT support engineers we publish these results live online so you can see how we are doing right now, here: https://resolve.co.uk/customer-happiness
Our recent stats look like this...
Our engineers have been doing spectacularly this year. In 2018, 91% of all IT problems resolved were ranked "excellent" by our customers. And in July we nearly got 100% on our first response chart. This means that 99.4% of IT issues that were logged with Resolve were assessed and assigned to an engineer within two hours, regardless of that customer's SLA.
And these are just a few things our customers have said about our team in September:
Many thanks for the help with the issue that we had - as always a first class service
Responsive and engaging!
Quick turnaround. Great stuff!
Great service - two requests in one! Super.
Superb service even after 5pm!
Always super helpful and efficient.
Prompt with adding the users to the security group (as ever). Always emails with a kind manner. Gold star!
Very quick to deal with query
Keep up the good work.
Lengthy job took some sorting but dealt with very well. Thanks.
Nice - hey? If you fancy a bit of IT support like this. Complete the box below.