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Ask Ben - Internet Explorer 7 crashing

Ask Ben - Internet Explorer 7 crashing
How to verify that Internet Explorer 7 or the add-ons are causing a problem

Hi Ben,

Internet Explorer 7 has automatically installed on the majority of our School machines. Most work fine but there are 5 or 6 computers which freeze up when launching IE7. For now we have just uninstalled IE7 and gone back to version 6, but we like the new features available in 7 and we would prefer to keep up to date on the latest versions.

James Wood

Hello James,

I have seen this happen many times and it has taken me ages to work out the problem. This is because there are no signs as to why it is crashing and nothing common between the machines that do crash, however, a possible solution is at hand!

It seems to me that it isn’t actually Internet Explorer 7 that is causing you problems, it is software that is an ‘add-on’ for IE6, and is incompatible with IE7.The way to verify this is by going to Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).

If it now loads correctly, it is defiantly an add on which is causing the fuss.

On the now working Internet Explorer, press alt to show the tool bar. Click Tools > Internet Options. Go to the programs tab and click Manage Add-ons.

Disable all of the add-ons and close Internet Explorer. Re-open IE using the normal method (not the no add-ons version).

Now, re-enable a few add-ons and test again. If it doesn’t work, it was one of those add-ons you enabled so try different combinations until you can narrow it down to one. If it works, enable some more until you find the culprit. Using this method you should be able to find out which one is causing IE to crash. When you find it, leave it disabled and enable all the others.


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